Operations Manager - #1093520

Job Summary:

The Dormitory Operations Manager (OM) is responsible for managing the ground team and overseeing day-to-day dormitory operations, ensuring a safe, clean, and welcoming environment for migrant worker residents. This role includes managing facilities, coordinating support services, maintaining compliance with regulations, and ensuring a positive resident experience. The OM collaborates closely with the General Manager and other department heads to align operations with dorm objectives, optimize resource use, and drive continuous improvement.

Key Responsibilities:

1. Operational Oversight

• Manage and coordinate daily dormitory operations, ensuring quality, safety, and service standards are met.
• Implement and monitor operational SOPs across departments.
• Conduct regular inspections of facilities, systems, and living quarters to ensure compliance with dormitory regulations and policies
• Ensure smooth management of peak-hour operations and resident movement.
• Support maintenance planning, refurbishment projects, and service optimization.
• Oversee the maintenance and upkeep of dormitory facilities
• Manage the budget for dormitory operations and maintenance

2. Strategic and Digital Operations

• Leverage digital tenant management and security platforms to monitor and ensure operational metrics (occupancy, issue resolution, turnaround time) meet best practices.
• Support digital transformation efforts and recommend suitable initiatives including maintenance tracking, digital logbooks, and automated rostering.
• Establish and track operational KPIs to improve efficiency and service levels.

3. Sustainability and Efficiency

• Monitor utilities usage (e.g., water, electricity) and lead implementation of green initiatives.
• Coordinate with contractors and in-house teams to reduce energy waste and facility downtime.

4. Crisis and Continuity Planning

• Develop and regularly test Business Continuity Plans (BCPs) for scenarios such as national pandemic and infrastructure failures.
• Collaborate with the Security Manager on contingency planning and emergency drills.
• Respond to emergencies in the dormitory and prepare detailed incident reports

5. Resident Engagement and Welfare

• Support onboarding and outboarding of residents in partnership with the Admin and Security teams.
• Conduct regular engagements and walkabouts to gather resident feedback.
• Ensure dormitory rules are communicated and adhered to.
• Promote community building through dorm events and activities.

6. Vendor and Stakeholder Management

• Liaise with vendors and contractors to manage service levels and compliance.
• Whenever necessary, serve as a point of contact during regulatory visits or audits by local authorities
• Manage dispute cases with customers/residents

7. Leadership and Staff Development

• Supervise operational staff including housekeeping, maintenance, and logistics.
• Foster a collaborative, accountable culture within the operations team.
• Mentor junior staff and support succession planning.

8. Other Duties:

·      Prepare reports and documentation related to dormitory operations

·      Attend meetings and represent the dormitory at industry events.

·      Collaborate with other departments and stakeholders in alignment with corporate objectives

·      Any other duties assigned by General Manager and Senior Management.

Requirements:

• Diploma or degree in Hospitality, Facilities Management, or related field.
• At least 3 years of experience in property/facility management or operations.
• Familiarity with MOM, FEDA, and dormitory-related regulatory requirements.
• Proficiency in Microsoft Office and operational software systems.

·      Possession of CERT, PLRD and FSM certifications is a plus

Key Skills:

• Strong organisational and problem-solving skills.
• Leadership and team-building capability.
• Good communication and stakeholder management.
• Good customer service and attitude
• Detail-oriented with an eye for continuous improvement.
• Resilient and adaptable in a dynamic work environment.

Work Environment:

• On-site presence with flexibility to work weekends or evenings based on dorm needs.
• Regular interaction with residents, staff, vendors, and external authorities.
• Physically active role involving movement across dorm facilities.