L1 Infrastructure Engineer - #1093414

Shift Timings: 24/7 Support

L1 Infrastructure Engineer

Job Requirement:

• 2 to 4 yrs of experience in Windows and Linux.

•  Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.

• Familiarity with containerization platforms (e.g., Docker, Kubernetes).

• Knowledge of monitoring and alerting tools for proactive system oversight.

• Understanding of basic networking concepts and how they relate to system performance and connectivity.

• Shifts:This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs.

• Work in a collaborative and dynamic environment with opportunities for skill development and career growth.

 Key Responsibilities:

• Incident Resolution: Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.

• System Monitoring and Maintenance: Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.

• Basic Troubleshooting and Diagnosis:

• Troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.

• Log Collection and Analysis:Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.

• Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)