Business Operations Executive - #1093402

Working Hour: Monday to Friday 8.30am to 5.30pm
Lunch hour: 12.00-1.30pm

Job Description

1. Streamlining Processes:

• Optimize internal processes to enhance the efficiency of business operations, directly impacting the sales team's performance.

• Implement and manage advanced system functionalities and effective LTC tools to oversee customer relationship management, track sales performance, and facilitate communication across sales pipelines.

• Provide and maintain essential tools, including CRM systems, sales analytics, and automation, ensuring that the sales department is well-equipped to meet its objectives.

1. Data-Driven Insights:

• Gather and analyze data from cross-functional teams such as production, customer service, and logistics.

• Share actionable insights with sales teams to enhance their understanding of customer preferences, purchasing behaviors, and market trends.

• Collaborate with sales teams to tailor strategies, offers, and sales pitches based on data, improving overall sales effectiveness and customer satisfaction.

1. Customer Support:

• Manage and oversee customer service and support functions to ensure quick resolution of customer issues.

• Contribute to improving customer loyalty by implementing efficient solutions that address customer needs, fostering long-term relationships.

• Ensure a robust support system that drives higher customer retention and supports sustained sales growth.

1. Branch Administration:

• Oversee the administration of branch operations, ensuring alignment with company standards and operational goals.

• Manage logistical, financial, and administrative tasks for branch-level functions to support the broader business objectives.
  

QUALIFICATION

• Diploma/Bachelor Degree.

• At least 2 years of working experience.

• Enthusiast in building good relationships with people.

• Familiar with office software (MS Word, Excel, PowerPoint).

• Having the sense of responsibility and good communication skills.

• Required Language(s): Bahasa Malaysia, English or Mandarin

• Singaporean/ Permanent Resident