Technical Support Officer – ICT Labs & Systems (School Environment) - #1092574

Why Join Us?

• Work-Life Balance: 5-day work week

• Convenient Location: Easily accessible, near MRT

• Career Development: Opportunities for training and growth in emerging tech areas

The Role:
We are seeking a dedicated and tech-savvy Technical Support Officer to provide operational and technical support within a dynamic school environment. You will work closely with lecturers and students across various specialized ICT labs to ensure smooth delivery of academic programmes and projects.

Your responsibilities will include:

• Supporting lecturers with software/hardware setup, testing, and troubleshooting for lessons and student projects.

• Managing and monitoring physical and virtual lab systems to ensure optimal performance.

• Installing, configuring, and maintaining operating systems and relevant applications.

• Maintaining and operating specialized lab equipment, ensuring readiness for academic and R&D purposes.

• Performing general upkeep and ensuring compliance with safety procedures in all labs.

• Providing technical support across key labs, including AI, Cybersecurity, Cloud, XR, and Data Analytics.

• Ensuring high system availability by conducting routine health checks and resolving incidents swiftly.

• Carrying out fire safety inspections and supporting lab safety compliance initiatives.

• Managing IT equipment inventory and facilitating IT loan services.

• Assisting in procurement and asset tracking in line with regulatory guidelines.

What Are We Looking For?

We’re looking for a proactive team player with a passion for IT support and hands-on lab operations in a learning environment.

Ideal candidates will have:

• A Diploma or Higher NITEC/NITEC in Cybersecurity, Cloud Computing, AI, IT, Data Science, or related fields.

• Prior experience in IT support, preferably in ITIL-based helpdesk operations.

• Familiarity with tools and platforms such as CCNA, VMware, Microsoft Azure, AWS, Docker, GitHub/GitLab, Tableau, UiPath, or Palo Alto is a plus.

• A willingness to support students and faculty in a dynamic academic setting.

• Experience of operating lab equipment or similar technical environments.

• Basic knowledge of safety and compliance in lab or school environments.

• Able to adapt quickly to new technologies and processes.