Account Manager, Aviation - #1092500

Overall Purpose of the Job

• Account Management: Serve as the primary point of contact for assigned Business and Commercial Aviation accounts, ensuring high levels of customer satisfaction and retention.

• Account Development: Identify and pursue new opportunities within existing customers.

• Commercial Strategy: Develop and execute account strategies aligned with regional sales goals, including pricing, proposals, and contract negotiations.

• Cross-functional Coordination: Work closely with internal teams (e.g., product, operations, customer support, legal) to ensure customer requirements are met.

• Market Insights: Monitor industry trends, customer feedback, and competitor activity to provide market intelligence and inform business strategy.

• Account Reporting: Track performance metrics, prepare forecasts, and report on account status and opportunities to management.

• Event Participation: Represent the company at industry events, trade shows, and customer meetings across the region.

Key Responsibilities

• Manage, retain and develop a designated portfolio of business and commercial aviation clients in the region.

• Expand products and services within the designated client portfolio in line with financial and non-financial objectives set.

• Maintain awareness of regional market trends versus our own market share.

• If directed, acquire new clients in the region within designated market segments in line with financial and non-financial objectives set.

• Support senior leadership in the development of Business Plans and periodic account reviews.

• Collaborate with International SOS / MedAire colleagues around the worldd to identify sales opportunities and/or support client development and retention.

• Lead the implementation of new services for existing clients, or the outright implementation of new clients, to ensure that all administrative, operational and financial activities are in place to ensure high levels of service in MedAire clients.

• Adhere to company policies and procedures related to administrative and financial activities required in respect of the European client base including but not limited to: renewals; contracting; pricing; invoicing; support of cash collections.

• Assist the Aviation team with events coordination. This will involve coordination with the MedAire marketing function.

• Maintain up to date and accurate data on the company's CRM system (Salesforce) for the designated client base and any allocated prospective clients.

Key Requirements:

• Bachelor’s degree in Business, Aviation, Engineering, or a related field.

• 5+ years of experience in account management or sales, preferably in the aviation or aerospace sector.

• Strong understanding of business and/or commercial aviation markets in Asia Pacific.

• Excellent communication, negotiation, and relationship management skills.

• Experience of working within the Asia Pacific Region.

• Evidence of extensive networking and strategic sales skills with well-developed influencing and negotiating abilities.

• Ability to travel within the region (approx. 30–50% travel).

• Self-motivated, strategic thinker with a customer-first mindset.

• Fluent in English; proficiency in another Asian language preferred.