Customer Service Executive (Call Centre) - #1092478

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later

• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided

• Demonstrate an understanding of all key clients’ Operations and Billings Procedures

• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures

• Manage cases with a view to moving them forward in the best interests of the member and client

• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.

• To be the first point of contact for members, end users, clients, service providers and colleagues

• Ensure incoming calls are answered promptly, appropriately and courteously.

• Ensure inbound requests are handled in timely efficient manner

• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover

• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.

• Escalate cases and requests as per company protocols

• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.

• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary

• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.

• Positively promote International SOS to other organisations.

• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent

• Min 3 years working experience

• Experience in call centers, assistance companies and/or hospitality industry an advantage

Other Information:

• Our office is located in Changi Business Park and Expo is the nearest mrt station.

• We are regret to inform only shortlisted candidates will be notified.