IT Support Engineer - #1092340

IT Support Engineer

We are seeking for an IT Support Engineer to support our expansion growth plans. In this exciting role, the IT Support Engineer will provide on-site technical support, hardware installation, troubleshooting and IT infrastructure maintenance across multiple locations.

This role will require extensive hands-on experience with Networking, system administration, hardware repairs and customer support. The ideal candidate should come will strong problem-solving skills and the ability to work independently in fast-paced environment.

Key Accountabilities

• Provide on-site installation, maintenance and troubleshooting for hardware, software, and network issues
• Diagnose and resolve desktop, server, network, and connectivity issues in corporate and remote environments
• Support end-users with IT-related concerns, including system configurations, application support, and device setup
• Install, configure desktops, laptops, printers, servers, and network devices
• Perform vendor coordination and supervision in site locations and data centres
• Maintain IT inventory, spares and asset management records
• Execute hardware rollouts, software upgrades, and IT migrations across multiple sites.
• Work with vendors to ensure proper installation of new IT equipment and infrastructure
• Provide training and documentation to end-users on newly deployed systems
• Work closely with the IT Service desk team to resolve escalated technical issues.
• Travel to client sites, remote offices, and field locations to provide hands-on IT support
• Ensure service tickets and issues are resolved within SLAs (Service Level Agreements).

Qualifications, Experience and Skills

• Bachelor Degree/Diploma in Computer Science, Information Technology or equivalent
• Relevant IT certifications will be a plus
• At least 3-5 years of relevant experience in IT, supporting end users in Field Service, technical support or maintenance role. Experience in Network will be good
• Experience in IT Support, Service Desk or Application support roles and prior experience in supporting VIP users
• Good Networking setup and troubleshooting skills with good end-user workstation support and troubleshooting
• Experience in supporting users in remote locations
• Familiar with Microsoft environment
• Experience in ServiceNow/Jira is a plus