Store Administrator (Luxury Fashion Brand) – In-Store Role - #1092256

About the role

This role is responsible for the back-office management and consistent excellence of all customer services (Aftersales, Customer Requests, Reservations), for accurate till control procedures, and he/she supports the Store Management in the general administration of the store, in order to ensure smooth functioning and facilitate day-to-day operations.

Back Office Customer Service Management

• Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
• Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines.
• Be a real partner to sales team to optimize and simplify the back-office follow-up of those services

Internal Control & Procedures

• Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
• Manage the store archiving for relevant documents, following the local and Group internal control rules
• Support sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue

Store Team Administration

• Manage the staff rotas to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
• Be responsible and supervise the allocation of staff uniforms: fitting, order, remittance, alterations, dry cleaning, spare uniforms
• Organize the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing
• Be responsible for store day-to-day maintenance (lighting, cleaning, access, security…): coordinate with suppliers and Head Office, ensure timely interventions, control the quality

Responsibilities

• Passionate about retail and luxury
• Significant previous experience in administrative / operations position, preferably in Retail environment
• Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate
• Service- and customer-oriented (internal and externa customers), with excellent communication skills
• Proficient with Excel / IT tools
• Language requirements: fluency in English is mandatory (written and oral)

Registration No: R1875146

EA Licence No: 22C1376