Director of Client Operations - #1092245

About the Company:

As an Operations Director focused on client relations, you'll oversee and optimize client-facing operations, ensuring efficient service delivery, high client satisfaction, and the achievement of business objectives, while also managing resources and processes. Reports into Managing Director – Clients.

About the Role:

Here's a more detailed breakdown of the role:

Responsibilities:

• Client Relationship Management:
• Establish and maintain strong relationships with clients, acting as a primary point of contact.
• Proactively identify and address client needs and concerns, ensuring their satisfaction and retention.
• Lead client reviews and communication, ensuring alignment on goals and performance.
• Lead and manage Client Leads.
• Operational Excellence:
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service delivery.
• Oversee and manage operational processes, ensuring they are streamlined and effective.
• Monitor key performance indicators (KPIs) and metrics, identifying areas for improvement and driving continuous optimization.
• Resource Management:
• Manage budgets, resources, and personnel to effectively support client operations.
• Identify and address potential risks and issues, ensuring business continuity and client satisfaction.
• Lead and develop teams, providing coaching, mentoring, and performance management.
• Strategic Planning and Execution:
• Develop and implement strategic plans to support client growth and business objectives.
• Collaborate with other departments to ensure alignment and effective execution of plans.
• Stay informed about industry trends and best practices, continuously seeking opportunities for improvement.
• Compliance and Risk Management:
• Ensure compliance with relevant regulations and policies.
• Develop and implement risk management strategies to mitigate potential threats.
• Maintain accurate records and documentation.

Qualifications:

Skills and Qualifications:

• Strong leadership and management skills.
• Experience working and managing teams and clients in the APAC region.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong client relationships.
• Strong analytical and problem-solving skills.
• Experience in developing and implementing operational strategies.
• Knowledge of relevant industry regulations and best practices.
• Experience in managing budgets, resources, and personnel.
• Ability to work independently and as part of a team.