Program Officer - #1092203

This Program Officer (PMO) will hold overall responsibility for the successful planning, execution, governance, and delivery of the Store-Friendly Flow (SFF) transformation program. This is a senior leadership role requiring strategic vision, exceptional project management expertise, strong stakeholder management, and the ability to drive cross-functional alignment. The PMO will ensure the program achieves its strategic objectives, stays within budget, and delivers tangible business outcomes.

Key Responsibilities

Strategic Program Leadership:

• Provide strategic direction and leadership for the SFF program, aligning it with the Supply Chain's long-term business strategy and objectives.
• Develop and implement a comprehensive program governance framework, including reporting structures, risk management protocols, and change management strategies.
• Drive program vision and ensure alignment across all stakeholders, including senior leadership.

Program Planning and Execution:

• Develop and manage a detailed, integrated program plan, encompassing timelines, milestones, resource allocation, and budget management.
• Oversee all aspects of the Store-Friendly Flow program, including the "DC of Tomorrow," "SFF Roll-Cage," and "Auto-Replenishment" initiatives.
• Ensure seamless integration and coordination across all project workstreams.
• Manage program budgets, track expenses, and ensure financial accountability.

Senior Stakeholder Engagement and Communication:

• Act as the primary point of contact for senior management and key stakeholders, providing regular program updates and addressing concerns.
• Build and maintain strong relationships with executive leadership, department heads, and external partners.
• Facilitate effective communication and collaboration across diverse functions.
• Prepare and present high-level program reports to executive committees and the Board of Directors.

Risk Management and Mitigation:

• Identify, assess, and manage complex program risks, developing and implementing robust mitigation strategies.
• Proactively address potential challenges and ensure program success.
• Ensure compliance with all relevant policies, regulations, and governance frameworks.

Performance Monitoring and Evaluation:

• Establish and monitor program performance to track progress and measure success.
• Conduct in-depth program reviews and assessments, identifying areas for optimization and improvement.
• Analyze data and provide strategic insights to inform decision-making and program adjustments.

Resource Management:

• Collaborate with HR recruit and onboard high-caliber talent for the program team (Technology, Automation, Central Ops & Replenishment).
• Provide leadership and mentorship to program team members, fostering a high-performance culture.
• Manage program resources effectively and efficiently.

Qualifications and Experience

• Master's degree in Supply Chain Management, Business Administration, Engineering, or a related field.
• Minimum of 10 years of progressive experience in program management, with a significant focus on large-scale transformation projects in supply chain or logistics.
• Proven track record of successfully leading and delivering complex, multi-million dollar programs.
• Deep understanding of supply chain operations, inventory management, logistics, and automation technologies.
• Extensive experience in stakeholder management at the executive level.
• Exceptional project management skills, including strategic planning, risk management, and financial management.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in advanced project management software and tools.
• Experience in the retail industry and with automation/technology implementations is highly desirable.

Key Competencies

• Strategic Leadership: Ability to provide strategic direction and vision for large-scale programs.
• Executive Stakeholder Management: Ability to build and maintain relationships with senior leadership and key stakeholders.
• Complex Project Management: Expertise in managing complex, multi-faceted projects with significant budgets and timelines.
• Financial Acumen: Strong understanding of financial management, budgeting, and cost control.
• Risk Management: Ability to identify, assess, and mitigate complex program risks.
• Change Management: Ability to lead and manage organizational change effectively.
• Communication and Influence: Exceptional written and verbal communication skills, with the ability to influence and persuade at all levels.

Others

• Working location: Grocery Logistics of Singapore HQ (37 Joo Koon Circle). The role will also be required to travel locally to other distribution centres and FairPrice Hub.
• Working hours: Monday - Friday, 8:15am - 5:35pm