Interchange Support Officer - #1090844

Job Roles

• Bus Interchange Management.
• Assist bus services and bus interchange facilities and security.
• Customer Experience Management.
• Acts as the liaising officer for lost and found items.
• Deploy at bus stop as service ambassador to assist with boarding and alighting activities when necessary
• Support bridging bus activities when activated
• Ensure compliance of all safety rules by staff and contractors.
• Oversee smooth and timely arrival and departure of bus services.
• Managing the flow of Bus Captains and buses along GAS routes through liaison with Operations Control Centre (OCC).
• Execute recovery actions for incidents or accidents that happened in the Interchange.
• Document incidents/accidents. Oversee traffic and crowd control measure.
• Work closely with the Interchange Manager on cost control measures pertaining to bus operations at the interchanges.
• Supervise a pool of Bus Captains and provide guidance and advise as applicable. 
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.
   

Job Requirements

• Candidate must possess a minimum GCE N’ /O’ Levels or equivalent
• Prior customer service working experience would be beneficial
• Candidates who are bilingual and can communicate effectively
• Able to commit to shift hours
• Individual must be able to handle always being on the ground and be constantly on the move
• Candidates who possess class 3 driving licenses would be advantageous

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.