E-commerce Service Executive - #1090797
Achieve Career Consultant Pte Ltd
Date: 4 days ago
District: Serangoon
Salary:
$2,200
-
$3,000
/ month
Contract type: Full time
Work schedule: Full day
Key Responsibilities:
- Inventory management for all e-shop portals, including virtual inventory process during presales and major launches.
- Validate daily online fraud reports and document verifications.
- Manage escalations and work with cross department on customer related issue resolution
- Manage and flag trending incidents on Shopify and RRP to ensure all cases are closed with resolution to customers, and incident logged on systems.
- Manual callback to customers and order firing for issues arising from online sales.
- Manual intervention of orders e.g. stuck orders, orders that failed, MNP rejections.
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