Executive, Admin (Counselling Centre) - 1-year contract - #1090788

Front Desk, Operations & Secretariat Support

• Answer phone calls, attend to intake of new clients, schedule appointments.
• Manage Centre's phone management system (3CX) and mobile device. Setting of office messages where appropriate, sending of SMS reminders to clients.
• Ensure functionalities of phone management system and liaise with vendor for repair if needed.
• Collect payment and settle accounts at end of day.
• Conduct fire drill exercises and attend to related administration.
• Minutes-taking at staff meetings.

Hotline Operations & Volunteer Support

Recruitment & Training:

• Attend to enquiries, send brochures and registration forms to interested parties.
• Arrange for interviews and inform candidates of interview outcome.
• Inform trainees of training related matters including collection of fees.
• Provide support in classroom training sessions such as room setup, handouts, attendance sheet, name tags, provision of tea-break.
• Upkeep of relevant data and documentation.

Hotline Operations and Volunteer Support:

• Be familiar with Hotline operating system (3CX & CRM), report of faulty equipment if any in the Hotline room including update of documents, files and notices for volunteers and provision of technical support to volunteers.
• Serve as point-of-contact for volunteers' feedback and routing of feedback to relevant staff/team to attend.
• Support in volunteer and community engagement matters.

Event & Programme Support

• Provide administrative and logistics support for Volunteer Appreciation and Annual Awards such as preparation of list of awardees, certificates and plaques.
• Support in mental health talks and outreach in areas like scheduling, coordinating with speakers on topics, logistics required and attending to payment matters.

Qualifications

Diploma, ‘A'', 'O' or 'N' Levels.

Requirements:

• Min. 2 years of administrative experience.
• Willingness to learn.
• Strong customer service mindset.
• Proficient in IT and MS Office (Word, Excel & Powerpoint)
• Basic Mandarin would be a plus for attending to Mandarin speaking clients
• Candidates will be required to handle front desk operations, in addition to various administrative tasks.

Working Hours:

5-day work week with a weekly Tue or Thu from 12pm to 9pm, and Sat once a month from 9am to 1pm.

Other Information

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.