Desktop Support Engineer (Office hr, Up to $4,000, 1 year) - #1090768
ScienTec Consulting Pte Ltd
Date: 5 days ago
District: Woodlands
Contract type: Full time
Work schedule: Full day
- German MNC
- Manufacturing - Fragrance and Flavor
- 1 year contract - Subjected to Conversion/Extension
Working hours: 830am to 530pm
Job description:
- Involved in Incident, Problem and Service Request Management.
- Provide workarounds and solutions based on Service Level Objectives.
- Clarify tickets logged with requesters and communicate about resolution progress.
- Ensure satisfactory customer service and prompt response times to the requesters.
- Communicate with user community to provide the status of open problems and the changes associated with new solutions.
- Customer service oriented mindset
- Min 2 years of relevant experience in L1/2 support
- Experience in IT infrastructure/informatics hardware (Printer, Scanners, Laptops)
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Poh Tze Qi (Kayley) | R2197837
ScienTec Consulting Pte Ltd | 11C5781
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