Technical Officer/Technician (Tech Support- Investigation & Maintenace) - #1090760

Job Responsibilities:

Job opening 1: Cut Off Section

• Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
• Perform site investigations and rectification work inclusive of co-ordination work with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
• Attend to customer service requests, e.g. install/ replace/ trouble-shoot gas appliances, perform servicing of gas stoves, carry out soundness tests on gas installations, etc.
• Handle customers’ enquiries/ feedback and perform service recoveries.
• Investigate and report on matters related to meter readings abnormality.
• Attend to meter cut-off and account due related matters.

work scheme: 5 days and alternate Saturday

Job opening 2: Service Crew Section

• Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc. 
• Perform site investigations and rectification work, coordinating with relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
• Respond to customer service requests including installing/ replacing/ troubleshooting gas appliances, servicing of gas stoves, conducting soundness tests on gas installations, etc.
• Handle customers’ enquiries/ feedback and manage service recoveries.
• Manage the collection, issuance and return of meter, prepare and process billing and submit monthly report.
• Prepare gas incident reports.
• Maintain the housekeeping of company vehicle.

work scheme: 4 days 

Requirements:

• Diploma/Nitec in Mechanical or any Engineering discipline.
• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
• Able to work independently and as a team player.
• Possess good interpersonal and communication skills, with experience in contract management and customer service.
• Possess a driving license (class 2 & 3), preferably with access to personal transport.