Sales Operations Specialist (DSC/TE) - #1090741

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Business – Advanced Networks & Sensors

Our Advanced Networks & Sensors business specializes in platform digitalization, advanced connectivity, and cutting-edge manufacturing. This diversity of capabilities presents a range of roles through which you can contribute to the development of innovative, secure, and patented products. Join our team and play a crucial role in developing tomorrow’s technology and connectivity solutions and services to sectors spanning defence, public security, government, and the commercial realm. Your work will have a global impact as we empower customers through advanced communications, intelligent sensors, and the deployment of AI-enabled Edge applications for mission-critical roles.

Together, We Can Make A Significant Impact

The role will report to the Head of Singapore Enterprise & Digital Business (SEDB). He/She will be responsible for driving operational excellence within the sales function. This individual ensures the smooth execution and coordination of sales processes, accurate forecasting of leads, pipelines & orders, and efficient resource allocation to achieve the group revenue and growth targets.

Be Part of Our Success

• Screen, compile, segment, and analysis Gebiz or other tender platforms for opportunities and recommend business focus
• Working knowledge of how to conduct market research to support creation of business plans
• Performance Metrics and Reporting:
  1. Define and track key sales performance indicators (KPIs).
  2. Produce and analyze regular sales performance reports for leadership.
  3. Provide actionable insights to improve sales effectiveness.
  4. Collaborate with sales leaders to create accurate sales forecasts.
  5. Monitor pipeline health and provide recommendations to address gaps.
• Coordinating and perform secretariate duties for internal sales, business development, management of cadences, external customers and vendor engagements/meetings
• Sales Process Optimization:
  1. Develop, refine, and document sales processes to improve efficiency and effectiveness.
  2. Implement tools and strategies to streamline workflows and enhance productivity.
  3. Developing and maintaining proper filing/archiving systems to maintain sales records, submitted proposals, costing information, template, vendor list, bid templates and solutions templates. 
• Prepare & help provide quotations to customers: 
  1. Communicate with customer on the requirement, understand their procurement process to ensure smooth sales process.
  2. Input and update sales opportunity via Salesforce.
  3. Engage vendors/suppliers for quotations.
  4. Prepare the costing sheet & actual quotation for management approval prior to submission.
• Support the sales team during bid process:
  1. Download or gather the tender document from portal.
  2. Prepare submission template for bid team to use.
  3. Gather information to be included into the tender submission.
  4. Engage vendors/suppliers for quotations.
  5. Assist in tender submission into the portal / tender box. 
• Assist & help resolves customer queries:
  1. Communicate with customer to define requirement.
  2. Coordinate technology sharing session with customer to generate new sales lead.
  3. Good organization skills & the ability to multitask is a plus point.
• Support Head, SEDB on administrative matters.

Qualities We Value

• Bachelor’s degree in business administration, marketing, or related field 
• At least 5 years of sales support experience preferred
• Ability to work independently and as part of a team
• Strong proficiency in Microsoft Office and CRM software such as salesforce.com.
• Strong analytical, problem-solving skills and organizational skills
• Excellent oral and written communication, sales, and customer service skills
• The ability to multitask, work in a fast-paced environment, and meet deadlines
• Working location is in Jurong East / Ang Mo Kio
• Singaporeans Only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. 
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.