Lead Service Delivery Manager - #1090552

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

We’re searching for a Lead Service Delivery Manager to be part of our diverse team of talent here at NCS!

Overview

As a Lead Service Delivery Manager, you will lead a team of different culture direct and indirect staff across different service organization and service functions to deliver a common goals and deliverable. The Service Delivery Manager will act as the single point of contact for our customers. 

What will you do?

• Manage and plan for all Hardware and Software End of Support lifecycle support. 
• Continuously refine Operation process and procedures to enable project goes in managed mode 
• Own and manage Contractual SLA, client requirements and deliverable - both Internal and external customers engagement 
• Drive Business growth of the account and looking into delivering excellent Customer Engagement experience. 
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our clients. 
• Lead a team of Engineers - Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables. 
• Focal point for Client and Third-party partners management 
• Manage project financials and drive margin improvement. 
• Providing management and operations report 
• Support Tenders, resource sizing. 
• Provide coaching and organizing the teamwork.

 The ideal candidate should possess:

• Degree in IT or relevant discipline with at least 10 years of IT Managed Services Service Delivery experience and with 5 years as a people manager 
• Familiar in Government environment – like IM8 compliance, ITIL Certification, CITPM or PMP 
• Demonstrated technical competency, able to articulate incident/issues at least on Network or System domains. 
• Demonstrated good working knowledge and preferably Proficiency and experience managing at least a few of the following services: 
  • Systems - System OS RHE, Windows OS 
  • Storage 3PAR, 
  • VMware Virtualisation 
  • Network F5, NAC, Cisco IOS 
  • Cyber Security Products – Firewalls, CyberArk, SIEM (No needs hand-on but can tap on past working experience) 
• Demonstrated ability to build, lead a team size of 15 engineers, in Day2 projects. 
• Ability to farm, negotiate on commercial opportunity and possess an eye for details.
• Good understand of AWS, Azure cloud technologies. 
• Proven Strong people management, P/L management, Good presentation and communication skills

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site.