E-Commerce Support Executive - Serangoon North/ No exp ok! - #1090548

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The Opportunity:

• Client: Government-Operated Telecom company
• Location: Serangoon north
• Salary: Up to $2,900
• Working Hours: Monday - Friday, 8:30 AM - 6:00 PM
• 12 months contract

Job Responsibilities:

• Manage inventory for all e-shop portals, including virtual inventory processes during presales and major launches.
• Validate daily online fraud reports and perform document verifications.
• Handle escalations and coordinate with relevant departments to resolve customer-related issues.
• Monitor and highlight trending incidents on e-commerce platforms, ensuring all cases are resolved and properly logged in the system.
• Conduct manual callbacks to customers and follow up on orders arising from online sales issues.
• Perform manual interventions for order-related issues, such as stuck orders, failed transactions, and rejections.

Job Requirements:

• Minimum GCE "O" / "A" Levels or Diploma.
• Strong interpersonal and communication skills.
• Patient, proactive, and a good team player.
• On-the-job training will be provided.

Next Step:

• Submit your updated resume, including current salary details (breakdown: base, incentives, etc.) and expected salary.
• Click 'Apply Here' to submit your application.
• Only shortlisted candidates will be notified.

Jason Ng
Direct Line: 6697 7967
EA License No: 91C2918
Personnel Registration Number: R23113333