Service Delivery Engineer - #1090511

Company Brief 

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation. 

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey, We aim to improve the way people, places, and things, connect with each other by providing network infrastructure, enabling technologies, and building ecosystems. 

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses. 

Job Brief 

The purpose of the role is to deliver SPTel services to its customers, with responsibility for the successful delivery of SPTel services within Ready for Service (RFS)date. This will include planning, monitoring, and managing the progress of delivery status until the service is successfully delivered and handover to customers. 

Responsibilities: 

• Plan and facilitate resources (internally and externally) to meet the Ready for Service (RFS) date for each order 
• Managing the delivery status and timely delivery of customer service 
• Create detailed project organizational structure and responsibility matrix 
• Forecast resource requirements for all aspects of the service delivery and assign appropriate tasks and responsibilities to the parties involved 
• Liaise/Update customer on service delivery implementation status 
• Raise ordering form/work orders to suppliers/contractors, including submission of documents to clear building access 
• Participate in site survey where required 
• Compile reports for management review 
• Any other ad-hoc duties as assigned by superior from time to time.  

Role Requirements: 

• Degree or Diploma in Telecommunication, Computer Engineering, or IT related field 
• 3 years of working experience in a telco or passive and active infrastructure environment is preferred. 
• Passionate to work with multiple parties, including customers, contractors, and other service providers to ensure service is delivered according to committed datelines 
• Strong technical knowledge of passive/active infrastructure and Data Centre operation 
• Good understanding of Networking knowledge, e.g. WAN/LAN, TCP/IP etc 
• Familiar with site deployment of in-building telco’s facilities and assets 
• Ability to work independently and collaboratively with contractors, colleagues, and Data Centre 
• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services 
• Good communication skills, keen to learn and a team player 
• Possession of Project Management Professional (PMP) or Prince2 certification, and Qualified Class 3 Driving License is preferred