Operation Manager - #1090287

Ready to lead the charge in shaping the future of retail? We're seeking a dynamic Retail Operations Manager to steer our store's success to new heights. If you're a born leader with a passion for retail, a knack for driving sales, and a commitment to delivering exceptional customer experiences, then this is your opportunity to shine!

As a Retail Operations Manager, you will oversee the day-to-day operations of our retail store(s) to ensure a seamless and exceptional customer experience. You will be responsible for managing staff, optimizing processes, and driving sales while upholding brand standards and achieving business objectives. This role requires strong leadership skills, retail management experience, and a strategic mindset.

Job Description: 

Team Leadership: Lead, coach, and mentor a team of retail staff to deliver exceptional customer service and meet sales targets. Provide ongoing training and development to enhance staff performance and productivity.

Store Operations: Oversee all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and compliance with company policies and procedures.

Customer Experience: Ensure that customers receive a positive and memorable shopping experience by maintaining a clean, organized, and welcoming store environment. Address customer inquiries, concerns, and complaints in a timely and professional manner. Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards

Sales and Revenue Generation: Develop and implement strategies to drive sales and increase revenue. Monitor sales performance, analyze trends, and identify opportunities for improvement. Collaborate with the marketing team to execute promotional campaigns and initiatives.

Inventory Management: Manage inventory levels, replenishment processes, and stock rotation to optimize product availability and minimize stockouts and overstock situations. Conduct regular inventory audits and reconcile discrepancies.

Project Management: Co-ordination with contractor on store renovation, maintenance, and re-instatement when necessary

Vendor and Supplier Management: Build and maintain relationships with vendors, suppliers, and service providers. Negotiate pricing, terms, and contracts to ensure favorable terms and cost savings.

Budgeting and Financial Management: Develop and manage store budgets, including expenses, payroll, and operational costs. Monitor financial performance against targets and implement cost-saving measures as needed.

Compliance and Safety: Ensure compliance with all applicable laws, regulations, and industry standards. Implement safety protocols and procedures to maintain a safe and secure environment for customers and staff.

Ideal Profile: 

Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent

Minimum 5 years of experience in relevant industry (retail / distribution) and managing multiple brands and stores

Reading and verbal fluency in both Mandarin and English is a prerequisite

Proficiency in Microsoft Office applications

Highly customer service centric with ability to well interact with customers

Excellent interpersonal communication skills, analytical, report-writing skills, strong leadership to manage team and communicate effectively with all levels of people

Strong problem solving skills, result oriented, adaptable, self-driven, team player, resourceful & meticulous, with a keen-eye for details and hands-on person

Able to excel under pressure, multi-tasks, handle tight deadline and well-organized

Flexibility to work evenings, weekends, and holidays as needed.