Regional Program Manager, Trade-in Program - #1090221

The Program Manager will take a lead role in ensuring the successful implementation of the trade-in program within selected resellers, including driving the roadmap and successful onboarding. The successful candidate will possess a high degree of organizational maturity, an eagerness to challenge the status quo, and a passion for delivering a best-in-class experience to external and internal customers. Project management skills and a talent for working collaboratively across multiple teams are essential for this role.

Job Responsibilities

• Partner closely with local and regional business teams to successfully implement the trade-in program within resellers.
• Familiarize yourself with the program's implementation playbook and leverage it to define the approach for each partner, while proposing relevant improvements.
• Coordinate all activities related to the program.
• Define and execute implementation plans with selected partners.
• Brief partners on recommended processes and trade-in solutions.
• Work with partners to help implement new processes and solutions.
• Identify and escalate program challenges and risks.
• Schedule and host program update committees.
• Provide regular program updates to Sales leadership.
• Engage with the global team for technical support on system solutions.
• Act as the first key point of contact for support with local teams.

Skills Required

• 6+ years of experience as a project manager in large corporations. Experience with international projects preferred.
• Experience with system implementation. Some programming experience preferred.
• Experience in the retail industry, preferably in the consumer electronics sector.
• Experience with affordability programs such as financing and trade-in.
• Excellent analytical and problem-solving skills, attention to detail, and conceptual thinking abilities.
• Proven ability to work independently, exercising judgment and initiative.
• Collaborative, flexible, and open working style, with the ability to establish and maintain trust and credibility.
• Excellent time management and prioritization skills.
• Ability to influence others and move toward a common vision or goal.
• Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority.
• Capacity to extract, collate, and present information cohesively.
• Strong interpersonal skills and excellent active listening skills.
• Self-motivated individual, thriving in a global, matrixed, fast-paced environment.
• Working knowledge of process documentation tools (e.g., Miro, Omnigraffle, Visio) and project management software (e.g., Wrike).