Premium Travel & Lifestyle Manager (Banking /Min 5 Years Experience) - #1090054

#• Servicing top-tier affluent card (HNW) clients as a Lifestyle Relationship Manager
# • Experience Work with Corporate Travel Agencies
# • Office Location: Changi 
 

1. The Job
   • Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs
   • Have a keen understanding of the travel and lifestyle preferences of high net worth individuals
   • Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively
   • Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto
   • Establish close working relationships with operations and affiliated businesses for smooth back end operations
   • Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline
   • Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore
   • Support initiatives that drive improvement of customer satisfaction scores
    
2. Experience and skills:
   • Experience in relationship management and client handling of 5-8 years
   • Keen interest in travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics
   • Strong problem handling and resolution skills with ability to manage client expectations simultaneously
   • Strong general knowledge of topics ranging from politics, finance, high net worth competitive landscape and appreciation of lifestyle preferences of this segment of clients
   • Ability to create strong individual presence and confidence
   • Ability to multitask and perform under highest level of service
   • High level of networking skills
   • Good communication and presentation skills