Technical Service Officer [Marine Solution | Up to $4K] - #1089992

[Job ID: 958292]
Job Description:
We are looking for a Technical Service Officer to join our team. In this role, you will focus on supporting the Technical Service Account Manager by managing customer inquiries, processing service requests, and assigning accounts to the appropriate account manager. The ideal candidate will have background in marine services, as this position is critical in ensuring the smooth handling of technical service requests and facilitating communication between customers and the account managers.

Key Responsibilities:

• Receive and manage customer inquiries related to technical services, including maintenance, repairs, and modifications for marine equipment.
• Analyze and assess customer service requests to assign them to the appropriate Technical Service Account Manager for follow-up and execution.
• Support the Technical Service Account Manager by coordinating service requests and tracking progress on customer orders.
• Act as a liaison between customers and the account managers, ensuring smooth communication and the timely resolution of service issues.
• Monitor customer service needs and ensure requests are routed to the correct team members for efficient service delivery.
• Assist in the preparation of technical service proposals and quotations under the guidance of the account manager.
• Maintain accurate records of customer inquiries, service requests, and account activities.
• Track and update the status of ongoing service requests and assist in resolving any delays or issues.
• Provide general support to the Technical Service Account Manager to ensure customer satisfaction and smooth service operations.
• Collaborate with headquarters and service teams to ensure efficient service delivery.
• Any other ad-hoc duties assigned

Requirements :
[MUST]

• Min 1 year of proven experience in managing customer inquiries and supporting account managers in a service environment.
• Strong background in marine services, with experience in technical support or service coordination.
• Knowledge of marine equipment and services, particularly related to maintenance, repairs, and modifications.
• Ability to work effectively with internal teams and support service activities.
• Strong organizational and communication skills.
• Ability to handle multiple tasks and prioritize efficiently.
• Proficiency in MS Office (Excel, Word, PowerPoint).

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