Customer Service - #1089908

Liaise with operation departments to process daily logistics activity

· Liaise with customers on transport arrangement for goods delivery an generate delivery report

· Establish strong rapport with customers

· Submit quotation to customers

· Attend to customer queries or feedback and respond timely

· Handle incoming calls, email pertaining to customer’s inquiries or complaints

· Send timely shipment updates and pre-alerts to customer

· Ensure customer’s orders are processed in a timely and accurately manner

· Monitor and update status