Shipping Assistant / Executive - #1089836

COMPANY OVERVIEW

Kleen-Pak is a leading manufacturer and distributor of wet wipes, offering a diverse range of hygiene products to customers worldwide. We are looking for a highly organized and detail-oriented Shipping Assistant/Executive to join our team and support our shipping and customer support operations.

JOB DESCRIPTION

• Provide front-line customer service support.
• Process purchase orders from customers and prepare daily invoices and delivery orders for finished goods from Kleen-Pak Singapore & Kleen-Pak Vietnam for both local delivery and exports.
• Prepare import/export shipping paperwork based on L/C, Certificate of Origin, Customs/Insurance declaration.
• Schedule and coordinate with domestic and international freight forwarders, hauliers, transporters for timely delivery.
• Shop rates for prepaid shipments to ensure that we are getting the best possible freight rates. Ensure freight forwarders are selected based on company objectives for cost and delivery.
• Maintain shipping records, including providing tracking or shipping history information to customers on request. Ensure all documentations are filed adequately and promptly.
• Coordinate with internal departments on shipment arrangements in accordance with customer requested shipment dates.
• Communicate status of shipping/receiving activities to appropriate personnel within the organisation.
• Review open customer orders, create pick worksheets on an as needed basis to efficiently meet the customer shipping schedule and satisfy the requested ship dates.
• Coordinate with shipping lines & freight forwarders in order to know the shipping schedule / changes in schedule/route.
• Communicate shipping volumes and priorities closely with the Senior Sales Executive to optimise available resources.
• Review and audit freight bills for billing accuracy.
• Follow up with customers on overdue payments.
• Coordinate goods returned from customers with internal departments.
• Formally document new or changed procedures. May train new hires.
• Maintain knowledge of current international import/export regulatory requirements. Update applicable standard operating procedures as necessary.
• Effectively lead cross-functional root cause and corrective action to resolve customer-related shipping issues.
• Preparation of weekly finished goods inventory report.
• Ensure compliance with operational, ISO and GMP procedures and standards.

JOB REQUIREMENTS

• At least a diploma in Logistics, Supply Chain, Business Administration, or related field.
• Minimum of 1 year of experience in shipping or logistics.
• Strong knowledge of import/export procedures, freight forwarding, and international shipping regulations.
• Excellent organizational skills and attention to detail.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and collaborate with cross-functional teams.
• Knowledge of SAP will be an advantage.