Key Accounts Executive [After Sales Services] - #1089707

• Company Benefits & Incentives
• Career Progression Opportunities!
• Attractive Salary Package
• Working Location: Boon Lay
• Working days: 5 days - Office Hours

Interested applicants can also send your resume to kailing.supreme#gmail.com and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Job Responsibilities:

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

​​​​​​​Team Management:

• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

Responsible for contract renewals and simple repair quotations process.

​​​​​​​Health, Safety, and Compliance:

Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins
 
Job Requirements:

• Minimum of 5 years of working experience in the pharmaceutical industry, preferably in sales to hospitals, aesthetic centres, or clinics.
• Bachelor's Degree or Diploma, preferably in pharmacy, pharmaceutical, biomedical sciences, or business-related studies.
• Possess own transportation
  
  The Supreme HR Advisory Pte Ltd || 14C7279
  R22111009 Cheng Kai Ling