Gov Service Desk Manager | Up to $4,100 | Office Hours | Bedok - #1089671

RecruitFirst Pte. Ltd

Date: 3 weeks ago

District: Bedok

Salary: $3,800 - $4,100 / month

Contract type: Full time

Work schedule: Full day

RecruitFirst is hiring!

You will be outsourced/deployed to our client as a Gov Service Desk Manager!

❉Location: Bedok

❉Duration: 1 Year (Renewable)

❉Working Hours: Mon to Fri, Office Hours

❉Salary: Up to $4,100/Month

Job scope:

Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

Experience in Situational Management to provide Ad-hoc instructions to the team.

Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

Experience in managing Complaints, identify training needs and coaching SD agents.

Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan

Requirements:

Singaporeans only

Interested candidate, please WhatsApp your resume to 8786 0496.

➠Whatsapp for other opportunities too! Only shortlisted candidates will be contacted.

Joyce Ching

R24122958

Contract Management Associate

RecruitFirst Pte Ltd

EA13C6342

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