Customer Service Specialist (Premier Aesthetic Clinic) - #1089506

About Us
As part of the prestigious Ozhean Group, our premium aesthetic clinic in Singapore specializes in upscale skincare treatments and transformative beauty services. We are seeking a motivated and experienced Customer Service specialist to elevate our client experience and to reflect the premium standard of our brand.

Responsibilities

• Ensure consistent, high-quality client interactions.
• Conduct teleconsultations with potential clients and provide follow-up service calls post-treatment.
• Handle reception duties, including greeting clients, managing check-ins, scheduling appointments, and handling payments.
• Coordinate responses to inquiries from social media, Google, and our website.
• Collect and analyze customer feedback, reporting to management with actionable insights.
• Maintain a clean, organized, and professional reception area.

Requirements

• Minimum Diploma, with 3+ years of customer service experience.
• Proven telesales and work experience within the beauty or aesthetics industry.
• Professional presentation and strong communication skills.
• High attention to detail and commitment to delivering a premium customer experience.
• People-oriented team player, adaptable to a fast-paced environment.
• Proficient in Microsoft Word, Excel, and Outlook.
• Singaporeans and permanent residents only to apply.

Working Hours

• Mondays to Fridays: 10:30 am – 7:30 pm
  Tuesday 10:30 am - 6:30 pm
• Saturdays: 9:30 am – 3:30 pm

Benefits

• Competitive remuneration package with group incentives and comissions.
• Training in premium aesthetic treatments and client relations.

To apply, please send your resume or to Jimmy (Business Director) at 90666136. (Only Singaporeans and PRs)