Jackpot Cashier - #1089333

Reporting Line

The Jackpot Cashier reports to the Jackpot Supervisor and assists in the day-to-day operations of the Jackpot Room. This role involves registration, cashiering, and customer service duties to ensure smooth operations and a positive experience for members.

Key Responsibilities

Registration

• Verify membership status and age eligibility of members.
• Check the One-Time Consent Form and perform an NCPG Exclusion Status Check.
• Confirm NCPG Exclusion Status before granting access.
• Manage sign-in and sign-out procedures for members, staff, and contractors.

Cashiering

• Verify player’s card before processing payments.
• Process payouts for members after successful validation.
• Handle various payment-related transactions accurately.
• Monitor and account for cash float at regular intervals.
• Perform opening, closing, and shift handovers for the cashier counter.
• Assist with jackpot collections as required.

Mahjong/Card Room Management

• Manage Mahjong/Card Room bookings and ensure proper setup after each reservation.
• Assist members with inquiries related to Mahjong/Card Room usage.
• Troubleshoot and resolve mahjong table malfunctions.
• Maintain general cleanliness and upkeep of the Mahjong Room.

Customer Service

• Assist members with fruit machine inquiries.
• Address and resolve member disputes.
• Troubleshoot and rectify common machine faults.
• Handle big wins, cancel credit requests, and short-pay issues.
• Check for leftover credits at the end of operating hours.
• Offer a complimentary first drink to members and arrange refreshments for regular players.
• Maintain general housekeeping in the Jackpot Room.

Additional Responsibilities

• The Jackpot Cashier may be assigned additional duties by the Jackpot Officer, Executive, or Manager as needed.

Requirements

• Basic computer literacy is preferred.
• Strong interpersonal and communication skills.
• Ability to remain tactful and professional when dealing with members and guests.
• Willingness to work rotating shifts, weekends, and public holidays.