Senior Manager/Director, Customer Success (Thailand) - #1087709

Univers provides the world’s most comprehensive decarbonization system. 

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we’re helping the world’s leading businesses get the world to net zero—and what comes after it.

For more information, please visit https://univers.com/

Due to significant growth and market demand, we are currently hiring a Senior Manager/Director, Customer Success for our Key Accounts. The role will focus on our largest customers in Thailand and prospects.

It is a great opportunity to join a dynamic team which is rapidly growing. The successful applicant can expect support from the manager to enable success in an exciting, demanding, and challenging yet very rewarding role.

Mission

This role requires the candidate to be self-starting and leverage a unique combination of commercial/contractual acumen combined with customer success management. The successful candidate will use their experience to ensure that the very best service is delivered to our customers based on our contractual commitments but always being proactive and leveraging the capabilities of Univers’s wider business.

The ideal candidate will be required to use their collaborative customer management skills in a fast growing and multicultural setting in order to work closely with:

• Customers to ensure they receive the best service, and grow their spend with Univers
• GTM (Go-to-Market) to ensure the right priorities, focus and execution of customer account strategy.
• Finance and our Delivery teams with a focus of being on-time and above expectation, managing risks and issues accordingly, and ensuring GTM is aware of major concerns ahead of time
• Marketing and Partners to ensure opportunities to raise our profile and offer wider benefits to customers is fully leveraged
• Univers Product Domain leaders to ensure customers know about our latest relevant solutions
  
  
  

The Customer Success Lead is expected to support the Key Account Directors, GTM, and Business Developers in their interactions with our customers. The candidate is expected to be able to quickly learn about a customer and Univers's role being able to identify Strengths, Weaknesses, Opportunities and Threats (SWOT) to our work and agree ways to mitigate them.

As required the candidate will need to also support the GTM in business development activities to progress campaigns, identify leads, manage opportunities and support the execution of successful sales closing and project delivery strategies using techniques such as consultative selling, stakeholder mapping, value engineering.

Senior Manager/Director, Customer Success (To be based in Thailand)

Responsibilities:

• Supporting GTM in operational matters related to customer relationship
• Undertaking value engineering and business benefit tracking/validation
• Preparing content for customer review meetings and associated outputs working with Delivery, Product, O&M teams to ensure materials are accurate and up to date
• Preparing project finances including invoices and planning/forecasting reports
• Supporting GTM in business development activities as required
• Will be assisting in Account Management and engage with customers and ideate/sell opportunities
• Be part of ongoing delivery of projects
  
  
  

Qualifications & Experience:

• Bachelor Degree in Business Management/Energy/Information Technology or equivalent
• At least 10-15 years of relevant Key Account Management experience with prior and proven experience in Customer-facing Consulting/Account management
• Strong experience and knowledge of Thailand industry in Energy and software related
• Experience in end-to-end process of project delivery
• Strong in deliverables and be the face to customer end-to-end and build a good relationship with customers
• Knowledge of Cloud SaaS solutions, IoT will be a plus
• Experience in renewals, maintenance for long-run business
• Experience in Smart Facility Management & IoT domain
• Keen interest in Net Zero / Renewable Energy
• Excellent organisational, communication and people management skills