Executive Housekeeper Filled - #1087598
Dusit Thani Dubai
Date: 2 days ago
District: Singapore
Contract type: Full time
Work schedule: Full day
Job Description
PRIMARY RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
- Oversees the effectiveness of all aspects of the Housekeeping operation, notwithstanding guest rooms and public areas of the Resort.
- Ensures that daily assignments and objectives are clear to everyone.
- Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively.
- Evaluate the performance of employees in Housekeeping in a fair and objective manner.
- Inspect the entire Resort to ensure all areas are clean and in satisfactory condition.
- Spot-check vacant and occupied guest rooms.
- Inspect all VIP and long-staying guest rooms.
- Maintains proper record and control procedures for lost and found items.
- Performs other duties as assigned by the Supervisor.
- Screens and acknowledges daily work schedules.
- Conducts daily briefing and de-briefing to the heads of all sections.
- Ensures that an effective duty is assigned to the sufficiency of manpower in accordance with the volume of business.
- Establishes two-way communication with related departments.
- Set as good samples to communicate effectively with guests, subordinates, immediate supervisors and others.
- Manages time effectively by meeting deadlines on time.
- Administers personnel action on leaves & overtime requests, disciplinary actions and commendations.
- Identifies and solves problems professionally.
- Acknowledges logbook and ensures that each recorded problem is attended to.
- Ensures that consumption reports, inventories, and lost & found log books are handled according to the policies and procedures.
- Understands and can explain job descriptions of all positions in the Housekeeping Department.
- Knows and understands policies relating to Housekeeping, laundry, public area and other areas in the Rooms and Guest Services, including Engineering and other departments.
- Recognizes good quality products and presentations.
- Checks and improves all service standards established by the company.
- Supervises staff activities to maximize revenue and minimize costs.
- Assists the staff when required during peak periods.
- Maintains grooming standards for all personnel.
- Conserve energy and water at all times by not decreasing guest comfort and cleaning efficiency.
- Manages waste by reducing and recycling the waste and carefully using all resources.
- Ensures that Housekeeping employees can communicate politely and professionally with guests and fellow employees.
- Works closely with other room managers to make profit and capital expenditure budgets.
- Ensures that par stocks of operating supplies and equipment meet the standard housekeeping procedures.
- Maintains and improves the quality of services and facilities according to the company’s standards at all times.
- Communicates effectively with guests, clients, business partners and employees.
- Participate in community projects or activities to promote the hotel’s image and cooperation and improve community relationships.
- Represent the management team, hotel, and company well with external guests.
- Coaches and counsels all staff when applicable.
- Objectively evaluate the performance of the housekeeping manager, assistant housekeepers, housekeeping agents, and other related staff.
- Provides the most effective training to all housekeeping and related employees regularly.
- Motivates staff to grow within the company.
- Reports to Executive Assistant Manager.
- Directs and supervises the activities of the housekeeping staff.
- Coordinates with other managers for all hotel activities.
- Interacts with clients, guests, government officials, supplies, and other significant community individuals in promoting the hotel.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships, deliver an exceptional guest experience, and promote Thai graciousness.
- Communicate and fully embrace the Company’s culture (our Vision, Mission and Values), lead by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Diploma in Hotel Management, Business Administration or related field.
- Minimum 8 years of experience in Housekeeping in a 5-star environment.
- Directs and supervises the activities of the housekeeping staff and other related employees.
- Coordinates with other managers for all hotel activities.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Marketing Assistant
The Smart Local (TSL) Media Group,
Singapore
13 hours ago
About The Role Telegram Collective is the fastest-growing Telegram network in Singapore, with over 500,000 subscribers across 15 different channels. We partner with a variety of clients to deliver tailored content and campaigns that resonate with our audience. Visit http://telegramco.sg...
Customer Contact Executive / Senior Executive / Assistant Manager (Process Improvement)
Singapore Airlines,
Singapore
1 day ago
Job Description The successful candidate will be part of Customer Services & Operations Division, Customer Contact Services Department. He/She will be responsible to manage and review department wide business processes related to operational and/or commercial policies/SOPs to facilitate effective and...
3D Visualizer
HBA/Hirsch Bedner Associates,
Singapore
1 day ago
About HBA Residential: HBA Residential is the specialist design-house of HBA consisting of Architects, Interior Designers and FF&E designers who conceive and develop ultra-high-end residential projects holistically. HBA Residential create ultra-luxury projects for both private individuals and developer clients who...
