Production Operations Manager - #1087529

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Overview

The APAC Production Operations manager is dedicated to optimizing marketing operations by providing support for tool-related requirements, streamlining workflows, and ensuring effective digital asset (all final assets that live in internal tools and content access requests) management. Our mission is to enhance efficiency, accuracy, and quality, enabling the wider marketing organization to focus on strategic tasks and maximize the impact of our content, product, and brand.

Key Areas & Skills

TOOL MANAGEMENT

• Experts in tool management who ensure all MarComms tools are used efficiently and effectively. Manage account requests, promote tool usage, provide visibility on the yearly roadmap, and gather feedback from country teams.

• Receive and digest dashboards from the global team, create actionable points from data, and communicate directly to country teams.
  

OPERATIONAL SOLUTIONS

• Analyze all marketing and PR/PAVs workflows, looking for efficiencies, and potential improvements.
• By leveraging internal and existing tools, provide operational insights to identify areas of improvements, and set clear KPIs when it comes to SLAs, cost and workflows efficiencies.
• Partner with teams reporting on Asset Performance to understand how we might refine the asset management process in service of their goals.
• Work with Product and Program Management to identify areas for the teams to work better together.
  
  

RESOURCES MANAGEMENT

• As DAM system experts, we ensure all marketing assets are captured within our ecosystem with sufficient and accurate metadata to enable search, discovery,reuse, and measurement.

• Ensure marketing assets have the proper context (rights & metadata), security, and are easily discoverable.
• Developing and maintaining Marketing asset security guidelines.
• Manage content distribution requests to ensure internal teams and external partners get access to the content they need.
  

VENDOR ECOSYSTEM

• Examine current workflows with external vendors and look for optimizations that would allow us to externalize more parts of our workflow.
• Help design workflows integrating external partners with our current internal platforms to externalize as much of the workload as possible.
  
  

ASSET COORDINATION

• Monitor internal requests and ensure the vendor fulfills them within the standard SLA or requested time.
  
  

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.