IT Assistant - #1087506

Job Responsibilities :

POS System Management: Support the setup, maintenance, and troubleshooting of POS terminals to ensure seamless store operations.

Network Support: Help monitor and maintain the company’s network, addressing connectivity issues and assisting with troubleshooting as needed.

Technical Support: Provide first-level technical support to employees, addressing hardware, software, and connectivity issues promptly.

Inventory Management: Track and manage IT equipment inventory, including ordering supplies and ensuring devices are in good working order.

System Updates and Backups: Assist with updates for software, systems, and POS devices, as well as perform regular data backups.

Documentation: Maintain documentation for IT procedures, troubleshooting steps, and POS setup to streamline future support.

Vendor Coordination: Help coordinate with vendors for equipment repairs, maintenance, and software updates when needed.

Security Compliance: Assist with enforcing IT security policies and procedures to ensure data protection and compliance with company standards.

User Training: Provide basic training to employees on IT systems, especially the POS system, to help them troubleshoot minor issues independently.

Assist IT Executive: Work closely with the IT Executive to support all IT operations, including special projects or upgrades related to the POS system and network.

Job Requirements :

• Basic understanding of network configurations, computer hardware, and software installation.
• Ability to work well in a team environment and adapt to different support needs.
• Open to work flexible hours as needed, with a readiness to assist in urgent issues