Customer Care Specialist *LXQ - #1087498

Salary: up to $3300
Working Location: Tampines office 
Company transport provided at designated point (Boon Lay, Lakeside, Jurong East, Bukit Panjang, Choa Chu Kang, Woodlands, Serangoon)
Working Days : Mon to Fri 
Working Hours : 8am to 5pm

Jobscope:
1. Focus on order processing, order fulfillment till delivery in promptly and accurately manner.
2. Acknowledge customers' email on queries/feedbacks/order placement within one working day.
3. Follow up with customers to ensure high level satisfaction and determining future requirements.
4. Ensure that customer's complaints/feedbacks are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
5. Ensure the availability of certificate of analysis/compliance, applying inspection status.
6. Prepare, generate and disseminate customer's reports on timely and accurately manner.
7. Collecting and sustaining sales data and database of customer contacts.
8. Maintain good filing and retrieval system to ensure easy access of work documents, when needed.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. 

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON, 

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. 

**We regret to inform that only shortlisted candidates would be notified.

Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)