Customer Experience Manager - #1087319
SINGAPORE CAE FLIGHT TRAINING PTE. LTD.
Date: 2 weeks ago
District: Changi
Contract type: Full time
Work schedule: Full day
• Manage a team of Customer Service Representatives and Schedulers to provide support for internal and external customers
• Handle escalated customer complaints
• Respond promptly to customers and phone calls
• Process ad hoc training bookings for customers
• Maintain accurate records of customer bookings
• Monitor Customer Support KPIs such as Customer Satisfaction Score
• Develop and implement strategies to improve Customer Experience
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