CUSTOMER SERVICES EXECUTIVE - #1087206

Job descriptions

- Provide assistance to sales teams and act as a liaison between sales representatives, internal departments and overseas partners.

- Submitting quotes, tracking orders, solving customer issues and providing information about products.

- Monitor, Review pending Inbound, Outbound, Cross Trade shipment orders and specific customer requests to ensure excellent customer service and customer experience

- Provide troubleshooting assistance for customer orders, account statuses and relevant problems

- Develop account relationships and provide service support for customers

- Other administrative and ad hoc duties

Requirements:

- Min. 2 – 3 years of relevant Customer Service/Sales Support experience in International Air & Seafreight forwarding/logistic industry.

- Proven work experience as a Customer Service/Sales support specialist

- Discipline, Sales oriented, Success driven and able to work under pressure

- Good customer service skills with excellent customer service competency

- Good interpersonal communication skills in Mandarin and English

- Analytical and multitasking skills with In-depth understanding of sales principles and customer service practices

- Meticulous, Independent, Focus with a positive attitude and team player

- Candidates able to commence work immediately would be an advantage