Bank Customer Service Officer (Training provided! / Up to midnight shift) - #1087070

Location: Changi OR Jurong East 
Contract: 12 Months 
Working Days: 4 Weekday + 1 Weekend

Working Shift:
AM shift - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM
PM shift - 1PM to 12AM Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Description:

• To consistently meet and exceed the Customer Centre targets set (KPIs) without compromising quality of service delivery
• To ensure accuracy, timeliness and compliant for all customers’ requests. Utilize problem-solving skills to address and resolve customer complaints and concerns efficiently and professionally
• Ability to handle wide suite of Banking products and services, especially in a highly stressful environment managing time sensitive request like Scams, Frauds, Complaints and Publicly Noticeable Incidents.
• To successfully cross-buy the Bank’s products and services
• To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs
• To adhere to professional standards of behavior & conduct in dealing with customers and fellow CSOs.
• Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)

Requirements:

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office

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