FAE Manager - #1086222

Key Responsibilities:

• Team Management:
  • Lead and mentor the Field Application Engineering team to achieve technical excellence.
  • Allocate resources effectively to meet customer and project needs.
  • Monitor and evaluate team performance, providing feedback and support for professional growth.
• Customer Support:
  • Serve as the primary technical point of contact for key customers.
  • Understand customer requirements and provide tailored technical solutions.
  • Ensure timely resolution of technical issues and manage escalations.
• Technical Expertise:
  • Stay updated on industry trends, technologies, and competitor products.
  • Provide guidance on product integration, testing, and optimization.
  • Conduct technical training for internal teams and external stakeholders.
• Collaboration:
  • Work closely with sales, product, and engineering teams to align on customer needs and product development.
  • Contribute to product roadmap discussions based on market feedback and technical insights.
• Documentation and Reporting:
  • Maintain thorough records of customer interactions and technical solutions.
  • Prepare regular reports on team activities, customer feedback, and project outcomes.

Qualifications:

• Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in field application engineering or technical support, with at least 2 years in a managerial role.
• Having knowledge of LoRa is an advantage.
• Strong understanding of LoRa technology, e.g., IoT systems, embedded systems.
• Excellent problem-solving, project management, and leadership skills.
• Outstanding communication and interpersonal abilities.

Preferred Skills:

• Experience working in IoT, automotive, etc.
• Familiarity with C. C++, Pyton and Java languages
• Ability to work in a fast-paced and dynamic environment.